Launching a Platform
The company envisioned a digital collaboration platform as a key component to a digital transformation, a complex undertaking in an enterprise context. The vision was for the platform to support a series of products that were customized for specific types of collaboration, which needed to be defined.
Tackling a challenge
The project was large enough to involve many teams and stakeholders, with overlapping domains and competing priorities. Not only would my research and design skills come into play, but communication and stakeholder management would prove to be just as important.
The team prioritized the collaboration needs and started by tackling the most important one. We set up the basic platform, and I led the design and testing of the first product. Very quickly we were iterating based on feedback and grappling with larger challenges related to the transformation and behavior change.
My Role
UX Lead
Team
User Researcher
2 Product Managers
3 Engineers
Learning Lead
Marketing Lead
Support Lead
Partner Teams
Platform Team
Portal Team
Legacy Platform Team
Timeframe
24 months
Deliverables
Launch of new platform
For more details
For more details on this project, I am happy to arrange a presentation. Please contact me (details below) and we can set something up.